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Tech

Find answers to equipment, server access, Zoom, PowerPoint, phone...

How do I get a long-distance code?

Long-distance codes are required to call outside of the local phone service area. We track the cost of these calls so they can be charged back to the appropriate grant (when applicable). Remember that phone use including long-distance phone calls are governed by UAA policy. 1. To be assigned a lo...

How do I get a Zoom account?

Create a Tech ticket requesting a Zoom account. Include which program you are working under, whether you plan on recording sessions in Zoom, and what features you anticipate needing (e.g., captioning).

How do I get access to the CHD Server or a specific server folder?

Employees are added to the CHD Server when they are hired. It may take a few days to have your access linked and live. Not all folders in the CHD Server are openly available because of security permissions.If you have not been granted access yet or need access to a secured folder, ask your super...

PowerPoint display in Zoom

When screen sharing a PowerPoint (PPT) slide in Zoom, you can choose to have it displayed on one or more monitors. This article shows you how to display the PPT on one screen while still viewing the participants screen on another.On a Mac: 1. Open your PowerPoint to edit 2. Click on the Slide Sho...

How do I get help with my phone?

Submit a new ticket describing the problem.Self-help options include unplugging the ethernet cord attached to your phone and plugging it back in to allow the phone to reboot. This will also briefly interrupt your internet connection to a computer plugged in with ethernet. Be patient and your in...

How do I request furniture?

Put in a tech ticket specifying what you need, how many, and the date needed by. Depending on availability, we will let you know if the item needs to be ordered or if one is available.If the furniture you are requesting is related to an accommodation, please see the article titled "How do I reque...