Navigating Mojo Q&A
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What "type" should I put my request under?
BUSINESS FORM: • Travel: All travel including ticket purchase, car rental, travel inquiry, per diem, receipts and expenses after travel, participant travel.• Proposal: Anything related to a proposal prior to it being funded and post-award budget revisions or reports - this is for folks writin...
I don't see my question in the knowledge base, what should I do?
Did you try using different search terms? If yes, then you should create a new ticket.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for a question or request.
Can I use Gmail to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email after it has been created. Please note that the entire email thread will post to each comment and should only be used when necessary.